Feature List
Live Chat
Chatbot
Omnichannel
Team | Business | Enterprise | |
Personalization | |||
Customizable chat experience | |||
Customize chat button color and position | |||
Customizable chat window | |||
Chat in 13+languages | |||
Pre-chat survey | |||
Post-chat survey | |||
File upload | |||
Download chat transcript | |||
Offline messages | |||
Save visitor as a Contact | |||
Audio-video | |||
Multiple campaigns | |||
Co-browsing | Add-on | Add-on | Add-on |
Adaptive, image and text link chat button types | |||
Upload your own design for adaptive chat button type | |||
Dynamic chat campaigns | |||
Display chat button on specific domains only | |||
Visitor Single Sign-On (SSO) | |||
Agent Experience | |||
Agent Assist | Add-on | Add-on | Add-on |
Web, desktop, and mobile App | |||
Visitor monitoring | |||
Multiple simultaneous chats | |||
Agent collaboration | |||
Set status | |||
Ban visitors | |||
Spell check | |||
Canned messages | |||
Push page | |||
Site navigation tracking | |||
Simple automatic chat invitation | |||
Manual chat invtation | |||
Advanced automatic chat invitation | |||
Custom visitor filter | |||
Add internal note | |||
Automatic translation | |||
Wrap-up comments and tags | |||
Visitor segmentation | |||
Manager experience | |||
Automated chat distribution | |||
Set agent permissions | |||
Supervision and quality control | |||
Join chat | |||
Remove agent from chat | |||
Offline messaging | |||
Chat with agents | |||
Audit logging | |||
Export chat/offline message transcript | |||
Department broadcasting | |||
Basic routing | |||
Rule-based routing | |||
Rule-based chat distribution | |||
Custom away status | |||
Restricted words | |||
Agent Single Sign-On (SSO) | |||
Shift | |||
Analytics | |||
Chat volume | |||
Real time | |||
Export report data | |||
Visitor rating | |||
Pre-and Post-chat survey reports | |||
Canned message usage | |||
Agent performance | |||
Queue and wait time | |||
Conversion report | |||
Agent workload and productivity | |||
Chat source | |||
Wrap-up report | |||
Reports by 24/7 or Half-Hour Distribution | |||
Integrations | |||
Content management systems | |||
Shopify | |||
Zapier | |||
Magento | |||
Salesforce | |||
Dynamics 365 | |||
Zendesk | |||
Google Analytics | |||
GoToMeeting | |||
Join.Me | |||
Custom variable importing | |||
Cisco | |||
Deltapath | |||
Webhooks | |||
Agent console extension | |||
API | |||
Security | |||
ISO 27001 certification | |||
SOC 2 Type II compliance | |||
GDPR compliance | |||
CCPA compliance | |||
WCAG Compliance | |||
LDAP authentication | |||
CAPTCHA verification | |||
Audit logs | |||
IP restriction | |||
Advanced password policies | |||
Credit card masking | |||
PCI compliant form | |||
HIPAA compliance | |||
Support and Deployment | |||
24/7 Support via chat and email | |||
MaximumOn™uptime guarantee | |||
Shared cloud deployment | |||
On-premise deployment |
Chatbot | ||
Business | Enterprise | |
Conversational keyword-powered chatbot for live chat, social media, and messaging channels | ||
Decision-tree task bot for live chat channel | ||
Automate routine tasks | ||
Intuitive and code free bot building interface | ||
Bot simulator for easy offline testing | ||
Pre-built Task Bot templates | ||
Calendly integration | ||
Seamless bot-agent cooperation | ||
Multiple action types | ||
Multi-language bots | ||
Comprehensive analytics and reporting | ||
Multiple responses to the same question | ||
Tunable bot sensitivity | ||
Collect information via forms | ||
Send numeric menu | ||
Rich responses with text/button/image/video/quick replies | ||
Salesforce integration | ||
Customize greeting messages for different channels | ||
Learning from visitor questions | ||
Built-in small talk | ||
Bulk Q&A import | ||
Smart triggers | ||
Sentiment analysis (beta) | ||
Customized chat routing | ||
Set agent permissions | ||
Bot supervision and quality control | ||
Export bot report data | ||
Collect variable data | ||
Dynamics 365 integration | ||
NLP (Natural Language Processing) for Live Chat, Facebook, Twitter, WhatsApp Business, SMS and WeChat | ||
Integrate your own bot with LiveHelp100 | ||
Zendesk Live Chat integration | ||
IBM Watson engine | ||
Collect information via prompts | ||
Conditional logic | ||
Rich responses with webhooks | ||
Transactional–reservations, orders, bookings, etc. | ||
Instant visitor sign-in |
Agent Assist | ||
Agent Assist ‘listens’ in on your chats to determine the conversation topic | ||
Suggests answers in real-time from canned messages, knowledge base articles, and chatbot intents | ||
Trainable to recognize industry-specific terms and synonyms | ||
Learns which answers your agents use to improve future performance | ||
Easily tunable to control response sensitivity | ||
Agents can flag questions that don’t have prepared answers for future expansion | ||
Easily combine human responses with bot workflows for optimal performance | ||
Team | Business | Enterprise | |
Agent Experience | |||
Merge tickets | |||
Block senders | |||
Save visitor as a Contact | |||
Canned messages | |||
Email notification sound | |||
Email signature | |||
Batch edit | |||
Custom views | |||
Custom tags | |||
@mention | |||
Add internal note | |||
Manager Experience | |||
Working time&holidays | |||
Basic routing | |||
Triggers | |||
Custom fields | |||
Auto allocation | |||
Service level agreement (SLA) | |||
Rule-based routing | |||
Agent Single Sign-On (SSO) | |||
Restricted words | |||
Ticketing & Messaging Channels | |||
SMS | |||
WhatsApp Business | |||
LINE for Business | |||
Telegram | |||
Internal | |||
Knowledge Base | |||
Set KB public or private status | |||
Unlimited articles | |||
Media library | |||
Label articles with unique tags | |||
Measure content performance with visitor ratings | |||
Customize CSS for unique design | |||
Custom HTML | |||
Multiple Knowledge Bases | |||
Integrations and Security
| |||
Live Chat Integration | |||
Audit logs | |||
IP restriction | |||
Advanced password policies | |||
Agent console extension | |||
Credit card masking | |||
Analytics
| |||
Real-time overview | |||
Volume | |||
Canned message usage | |||
Channel | |||
Efficiency | |||
Agent availability | |||
SLA policies |